Summary
- Every paid plan starts with a 14-day free trial. Cancel before it ends and you pay nothing.
- You can cancel anytime. You keep access until the end of your paid billing period.
- Not happy? Ask within 14 days of a charge for a full refund of that charge.
Free trials
When you start a trial, we’ll show you the plan price and the date your first charge will happen. We send a reminder email before your trial ends. If you cancel during the trial, you won’t be charged.
How to cancel
You can cancel your subscription at any time:
- from the billing section of your account settings in the app, or
- by emailing hello@ecomeezy.com from the email address on your account.
Cancellation stops future renewals. Your plan stays active until the end of the current billing period, and we’ll confirm the cancellation by email. There are no cancellation fees.
Refunds
14-day refund window
If you’re not satisfied, contact us within 14 days of any subscription charge and we’ll refund that charge in full, no questions asked. This applies to your first payment and to renewals.
After 14 days
Charges older than 14 days are generally non-refundable, and we don’t provide partial refunds for unused time in a billing period. We may make exceptions at our discretion, for example if a Service was unavailable for an extended period.
Billing errors
If you were charged in error (for example, a duplicate charge or a charge after you cancelled), we’ll refund it in full regardless of timing.
How refunds are paid
Approved refunds are issued to the original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
Plan changes
Upgrades take effect immediately and are prorated for the rest of the billing period. Downgrades take effect at the start of your next billing period.
Delivery
All Ecomeezy products are digital software services. Access is delivered online, usually immediately after sign-up or payment. No physical goods are shipped.
Disputes
If you have a problem with a charge, please contact us first. We can usually resolve it quickly, often faster than a bank dispute.
Contact
To request a refund or get help with billing, email hello@ecomeezy.com or call (575) 378-3955 (Monday–Friday, 9am–5pm (US Mountain Time)). We reply within 1 business day.